Council and city
Council notices, roads and works, floods, water and power, and how to deal with the authorities.
Guides
Flood in Penang: who to call, where to see warnings, and what to do after
In a flood emergency, call 999. Where to see official flood and weather warnings, the council lines for fallen trees and landslides, how to stay safe with electricity, and how the RM1,000 flood aid works.
IC and passport in Penang: JPN and Immigration offices, fees and documents
MyKad, birth and marriage registration are done at the National Registration Department (JPN); passports at the Immigration Department. Where their Penang offices are, including UTC KOMTAR and the mainland counters, their published hours, fees and the documents to bring.
MBPP or MBSP: which is yours, how to complain (aduan MBPP, aduan MBSP)
Penang has two city councils. MBPP runs Penang Island and MBSP runs Seberang Perai on the mainland. How to tell which one is yours, and the official apps, portals and phone lines each council publishes for complaints.
Power cut in Penang: how to report it and check planned outages
For a power cut or a faulty street light, call or SMS TNB on 15454, 24 hours. How to tell if it is just your house, where TNB lists planned outages for Penang, and why a power cut can also cut your water.
Road tax and driving licence in Penang: MyJPJ, post office and JPJ counters
Renew a private car's road tax in the MyJPJ app or at a JPJ counter in Penang, and your driving licence there or at a post office. Road tax needs valid insurance and can be renewed up to two months before it expires; a car whose road tax lapsed more than three years ago needs a Puspakom inspection first.
Scammed in Penang? Call 997 or your bank at once
If money has left your account through a scam, call your bank's 24-hour hotline or the National Scam Response Centre on 997 straight away, then make a police report. What to have ready, how to check a number or account, and the scams Penang police see most.
Water cut in Penang: is it your area, and what to do
For a water cut, low pressure or a burst pipe, PBAPP's 24-hour call centre is 04 255 8 255. Where PBAPP posts interruption notices, how its water tanker plan works during a scheduled cut, and how to prepare.
Zakat Penang: how to pay Zakat MAINPP, counters and tax receipts
The practical side of paying zakat in Penang, the ways Zakat MAINPP takes payment, online, by salary deduction, at Pos Malaysia and at its own counters, where the counters are, and how to get and keep the receipt for the income tax rebate, as Zakat MAINPP and LHDN publish it.