Home > Council and city > When things go wrong
When things go wrong
Pick what has happened below for what to do and who to contact.
In an emergency, call 999. The source, and the official numbers for everything else, are in Who to call in Penang: emergencies, water, power, floods and councils.
Guides
Flood in Penang: who to call, where to see warnings, and what to do after
In a flood emergency, call 999. Where to see official flood and weather warnings, the council lines for fallen trees and landslides, how to stay safe with electricity, and how the RM1,000 flood aid works.
Power cut in Penang: how to report it and check planned outages
For a power cut or a faulty street light, call or SMS TNB on 15454, 24 hours. How to tell if it is just your house, where TNB lists planned outages for Penang, and why a power cut can also cut your water.
Scammed in Penang? Call 997 or your bank at once
If money has left your account through a scam, call your bank's 24-hour hotline or the National Scam Response Centre on 997 straight away, then make a police report. What to have ready, how to check a number or account, and the scams Penang police see most.
Water cut in Penang: is it your area, and what to do
For a water cut, low pressure or a burst pipe, PBAPP's 24-hour call centre is 04 255 8 255. Where PBAPP posts interruption notices, how its water tanker plan works during a scheduled cut, and how to prepare.