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IC and passport in Penang: JPN and Immigration offices, fees and documents
MyKad, birth and marriage registration are done at the National Registration Department (JPN); passports at the Immigration Department. Where their Penang offices are, including UTC KOMTAR and the mainland counters, their published hours, fees and the documents to bring.
The short version
For a MyKad, a birth or a civil marriage, go to the National Registration Department (JPN): its Penang offices are on Jalan Anson, at UTC KOMTAR and in Balik Pulau on the island, and in Kepala Batas, Bukit Mertajam and Sungai Jawi on the mainland. For a passport, go to the Immigration Department (Jabatan Imigresen Malaysia), whose Penang state office is in Seberang Jaya; its passport office list for Penang names UTC Pulau Pinang (KOMTAR) and UTC Seberang Perai.
- UTC counters open later and at weekends. JPN says its UTC branches open 8.00am to 7.00pm on working days and 8.00am to 5.00pm at weekends.
- Fees are paid at the counter. A replacement MyKad at 18 costs a citizen RM10.00; a five-year adult passport costs RM200 and a ten-year one RM350.
- Call ahead. JPN says hours can change during public holidays and Ramadan, and asks people to contact the office before going. Neither JPN's nor Immigration's pages describe an online appointment system for Penang counters.
JPN offices in Penang
| Office | Address | Phone |
|---|---|---|
| JPN Negeri Pulau Pinang (state office) | Level 3, Bangunan Persekutuan, Jalan Anson, 10400 Pulau Pinang | 04-226 5161 |
| JPN UTC Pulau Pinang | Level 2, Phase 2B, KOMTAR, 10000 Pulau Pinang | Not listed |
| JPN Barat Daya | 882-G Jalan Balik Pulau, Taman Sri Sayang, 11000 Balik Pulau | 04-866 8410 |
| JPN Seberang Perai Utara | Wisma Persekutuan, Jalan Bertam, 13200 Kepala Batas | 04-575 8143 |
| JPN Seberang Perai Tengah | Wisma Hock Teik, 1778 Jalan Ciku, 14000 Bukit Mertajam | Not listed |
| JPN Seberang Perai Selatan | Kompleks Pejabat-pejabat Kerajaan Jawi, 14200 Sungai Jawi | 04-582 2951 |
JPN's Penang directory lists no counter at UTC Seberang Perai.
The state office's email is admingeorgetown@jpn.gov.my. JPN lists its Penang state office, JPN Bertam and its UTC Pulau Pinang branch as Pusat Cetakan Teragih offices (distributed card printing centres).
Hours (as JPN publishes them):
- State and district offices in Penang: Monday to Friday, 8.00am to 4.45pm. Break Monday to Thursday 1.00pm to 2.00pm, Friday 12.15pm to 2.45pm.
- UTC branches: working days 8.00am to 7.00pm; weekends 8.00am to 5.00pm. No break except on Friday.
Sources: JPN branch directory, Pulau Pinang, JPN counter hours and JPN Pusat Cetakan Teragih list, read 2026-10-14.
MyKad: the common cases
| You need to | Rule | Fee for a citizen |
|---|---|---|
| Get a first MyKad at 12 | Apply within 30 days of turning 12, with a parent or guardian, on form JPN.KP01 | None if on time; RM10.00 processing fee if late |
| Replace it at 18 | Replace between 18 and 25 | RM10.00 |
| Change your address | Required if you move somewhere you will live for 90 days or more | RM10.00 if a new card is issued |
| Replace a damaged card | Bring the damaged card | RM10.00; free within 12 months of the date the damaged card was handed to you (tarikh serahan) |
| Replace a lost card | Police report needed if stolen, and for a second or later loss | RM110.00 the first time, RM310.00 the second, RM1,010.00 the third and later |
For non-citizens (MyPR), JPN lists RM40.00 for the replacement at 18, a damaged card and an address change, and RM140.00 for a first lost card.
What to bring: your MyKad, the original documents asked for, and for an address change, proof of the new address. JPN accepts, among others, an electricity, water or sewerage bill, an assessment tax bill, a sale and purchase agreement, or a tenancy agreement or rent receipt.
Online: JPN's Sistem Gantian MyKad (gantianmykad.jpn.gov.my) takes applications for a lost or damaged card when no change of photo or details is needed, for citizens only. It takes payment by credit card only.
Sources: JPN pages for MyKad at 12, replacement at 18, lost card, damaged card, change of address and Sistem Gantian MyKad, read 2026-10-14.
Registering a birth
JPN says every birth in Malaysia must be registered within 60 days. A parent, a guardian, or someone who knows of or saw the birth goes to the nearest JPN office. There is no fee.
Bring form JPN.LM01, the hospital's birth confirmation form (or, for a home birth, a doctor's letter, a police report and a sworn declaration on form AM80), the antenatal card, both parents' identity documents, and the parents' marriage documents where relevant.
Source: JPN, Pendaftaran Kelahiran Biasa, read 2026-10-14.
Registering a civil marriage
JPN registers civil marriages (Pendaftaran Perkahwinan Sivil). This section follows JPN's page for applicants who are not Muslim, applying without a special licence.
- Who: this route is for couples aged 21 and over who are single, divorced or widowed.
- Where: apply at the JPN office for the address on your identity card; the ceremony can be at any JPN office you choose. You can also apply online at oskc.jpn.gov.my.
- Timing: the notice is displayed for 21+1 days before the ceremony. The application is valid for 6 months.
- Fees: RM10.00 for the marriage certificate (Perakuan Perkahwinan) and RM20.00 for registration on the day of the ceremony.
- Bring: MyKad (original and copy) and one colour passport-size photo with a blue or white background for each person. A non-citizen also brings a valid passport and visa, and a letter confirming marital status from their own government. A non-citizen must have stayed in Malaysia for seven days in a row and can apply only on the eighth day.
Source: JPN, Pendaftaran Perkahwinan Sivil, read 2026-10-14.
Passports: where to go in Penang
- State office: Jabatan Imigresen Negeri Pulau Pinang, Jalan Kelasah, 13700 Bandar Seberang Jaya. Phone 04-3973011.
- Passport offices: the Immigration Department's list of passport offices names UTC Pulau Pinang and UTC Seberang Perai for Penang.
- UTC Seberang Perai is on levels three and four of Penang Sentral, Butterworth. Kosmo reported that it was launched on 8 November 2025.
- UTC Pulau Pinang is at KOMTAR.
Hours (as Immigration publishes them): for Pejabat Imigresen Pulau Pinang, passport matters are Monday to Friday, 7.30am to 5.30pm, closed on Friday from 12.15pm to 2.45pm; passport collection and payment end at 4.30pm. Seberang Jaya is also listed for passport matters on Saturday and Sunday, 8.00am to 1.00pm. The same page does not list hours for the two Penang UTCs.
Sources: JIM Alamat dan Lokasi, JIM Operation Hours, JIM passport offices and Kosmo, November 2025, read 2026-10-14.
Passports: fees and documents
| Applicant | Five years | Ten years |
|---|---|---|
| Aged 18 to 59 | RM200 | RM350 |
| Under 18 | RM200 | Not available |
| Under 12 | RM100 | Not available |
| Aged 60 and over | RM100 | RM175 |
| Student under 21 on a degree course abroad | RM100 | Not available |
| Hajj pilgrim | RM100 | Not available |
| OKU card holder under 18 | Free | Not available |
| OKU card holder 18 and over | Not available | Free |
What to bring: an adult brings their MyKad and, for a renewal, the old passport. For a child under 18, bring the child's birth certificate and MyKad (from age 12), the old passport if renewing, and a parent's or guardian's MyKad; a parent or guardian must come too.
The new passport design. Immigration began taking applications for the new Malaysian passport in phases from 1 July 2026. SAYS reported that UTC Seberang Prai was in the first phase (from 1 July 2026) and UTC Pulau Pinang (KOMTAR) in the second (from 6 July 2026). SAYS also reported that the online renewal service, MyOnline Passport, handles only the five-year passport, so for the ten-year passport you apply in person. Existing passports stay valid until they expire.
Sources: JIM, Pasport Malaysia Antarabangsa, SAYS, July 2026 and SAYS, 1 July 2026, read 2026-10-14.
Related
Sources
- JPN, Direktori Cawangan, Pulau Pinang (branch directory)
- JPN, Waktu Operasi Kaunter (counter hours)
- JPN, Senarai Pejabat JPN (Pusat Cetakan Teragih)
- JPN, Permohonan MyKad Bagi Kanak-Kanak 12 Tahun
- JPN, Permohonan Gantian Kad Pengenalan (MyKad atau MyPR) 18 Tahun
- JPN, Permohonan Gantian Hilang Kad Pengenalan (lost card)
- JPN, Permohonan Gantian Rosak Kad Pengenalan (damaged card)
- JPN, Permohonan Gantian Tukar Alamat Kad Pengenalan (change of address)
- JPN, Sistem Gantian MyKad (online replacement)
- JPN, Pendaftaran Kelahiran Biasa (Semenanjung)
- JPN, Pendaftaran Perkahwinan Sivil (non-Muslim marriage without a licence, Act 164)
- Jabatan Imigresen Malaysia (JIM), Alamat dan Lokasi
- JIM, Operation Hours
- JIM, Pejabat Penerima dan Pengeluar Pasport (passport offices)
- JIM, Pasport Malaysia Antarabangsa (requirements and fees)
- SAYS, Where is the new passport available and how to get the 10-year passport (July 2026)
- SAYS, Pasport Malaysia baharu dilancar berperingkat mulai 1 Julai (1 July 2026)
- Kosmo, UTC Seberang Perai bukti kesungguhan kerajaan (November 2025)
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