Home internet in Penang: checking fibre at your address and published plan prices

The short version

Before you sign up, put your exact address into each provider's own coverage checker, because fibre availability changes from building to building. Unifi, CelcomDigi and Maxis all publish home fibre plans on their own websites; the prices below are copied from those pages as shown on 14 October 2026, and they change often.

• Coverage checkers are a guide only. Unifi says its checker is for information and does not guarantee service at your address; it points you to its sign-up page to confirm.
• Read the contract. Unifi and CelcomDigi state a 24-month contract on their plan pages. Maxis's page shows a price "for the first 24 months" but does not show the contract terms.
• Complaints: go to the provider first, then the Communications and Multimedia Consumer Forum (CFM), then MCMC. See the last section.

Providers are listed in alphabetical order.

Checking coverage at your address

Unifi's checker asks for a street, taman or apartment name rather than a unit number. CelcomDigi's page suggests its Home WiFi if fibre is not available in your area.

Fibre on the way in Penang. On 2 May 2025 Maxis announced a plan to connect more than 100,000 homes in Penang to its own fibre by 2027, across all districts, with a focus on Jelutong, George Town, Batu Maung, Bayan Lepas and Bayan Baru and key areas on the mainland. Maxis said the rollout was helped by the Penang state government's Last Mile Connectivity Guidelines, which simplify pole sharing for fibre.

Sources: Unifi coverage checker, CelcomDigi Home Fibre, Maxis Home Fibre, Yes and Maxis newsroom, 2 May 2025, read 2026-10-14.

Published plans and prices

All prices are per month, as each provider showed them on its own website on 14 October 2026. Where a page showed a usual price and a discounted one, both are given. Add-ons (TV, streaming, devices) are not included.

CelcomDigi Home Fibre

• Rebate: RM10 a month for customers on a CelcomDigi Postpaid plan of RM60 or more a month, until the 24th month of the contract.
• Contract: CelcomDigi's FAQ refers to a 24-month term; upgrades keep your existing contract and downgrades start a new 24-month term.
• Deposit: CelcomDigi says foreigners pay a RM300 deposit. You must be 18 or over.
• The page also showed "Free 3 months" on each plan.

Maxis Home Fibre

The Maxis page showed one home fibre plan. It also offers devices on monthly instalments, which are not included.

Unifi Home

• Unifi says the 30Mbps plan is available to selected customers.
• Plans were shown with "3 Months Free"; the 100Mbps to 500Mbps plans also showed "Save RM10/month forever" as a limited-time offer.
• Contract: Unifi's FAQ says there is no penalty for ending the service after the minimum contract period of 24 months.
• Unifi says standard installation is free.

Sources: CelcomDigi Home Fibre, Maxis Home Fibre and Unifi Home, read 2026-10-14.

If something goes wrong: complaints

MCMC, the communications regulator, sets out three steps:

1. Contact your service provider first.
2. If it is not resolved, go to the Communications and Multimedia Consumer Forum of Malaysia (CFM): cfm.my.
3. If you are still not satisfied, complain to MCMC's Consumer Protection Department: aduan.mcmc.gov.my.

The MCMC Consumer Care Centre hotline for both CFM and MCMC is 1800-188-030, 8.30am to 5.30pm, Monday to Friday.

Source: MCMC, Make a complaint, read 2026-10-14.

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